After your order has been successfully placed, please allow 2-3 business days for us to process your order before it ships. Please allow 12-20 days for shipping.
We will notify you via email as soon as your order is on its way to you. If you would like a tracking number please notify us via email, and we will provide you with one right away!
Returns and Exchanges
All sales are final. We accept returns for exchange for items damaged in transit.
To be eligible for an exchange you must email us within 7 business days of receiving your items at: firstname.lastname@example.org to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of you item(s).
All items you wish to exchange must be shipped to our warehouse at your expense. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.
Disputes and Chargebacks
By making a purchase on this website you agree to not file a charge back or a dispute for any reason within 30 business days of making a purchase. You agree to send us an email to email@example.com to resolve any payment issues you many encounter with us and you agree to wait 30 business days before contacting your bank, payment transaction processor or payment gateway to file a charge back or a dispute.
You agree to be liable for damages and business losses due to charge backs or disputes made by you within 30 business days of your purchase, and you also agree to appear in small claims court and be liable for our attorney’s fees. If your order or products fail to arrive and you have evidence that you’ve reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 30 business days of your purchase, you may file a charge back with no liability.
If you have any questions regarding our Shipping and Returns Policy, please contact us at firstname.lastname@example.org. We’re available to talk to you 9am - 5pm PST, Monday thu Friday!
Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.
All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.